Maximum call capacity per client is not limited by legacy Telkom infrastructure.
Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up.
One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company.
While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID.
A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, ringing) before taking action.
Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group.
Allows calls to ring in on several lines so that the first available person can answer.
An interactive response (IVR) system replaces the human operator and directs callers to the appropriate extensions or mailboxes.
Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.
Transfer enables a user to forward an incoming call to another telephone or extension.
Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favour of taking the second one and then switching back to his original caller.
Allows the caller and two other parties to speak together on one connection.
When a call is placed in “park” is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number.
Allows a caller to be transferred directly to the voicemail of another user.
Prevents calls from reselected numbers from ringing through, giving users the opportunity to avoid unwanted callers.
A caller can block her phone number from being identified by the call recipient.
User instructs PBX to route all his incoming calls directly to mail. The phone on his desk does not ring.
Choose to receive notice of “events” (calls, mails, etc.) from the PBX to your mobile phone as a text message.
PrinteAlso known as a VMS, mail is a centralized system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring a response to different callers.
Allows users to program the PBX to automatically redirect incoming calls to another number--a mobile phone or home phone for example.
Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.
The user "saves" frequently called numbers so that they can be dialled with an assigned shortcut of two or three digits.
Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive .
VoIP stands for 'Voice over Internet Protocol' which is a technology that allows you to make phone calls using your Internet connection instead of your regular fixed line phone service. It is also referred to as Voice over IP, Broadband phone or Internet phone service.
The Hosted PBX is designed for small and larger businesses with a need for VoIP SIP extensions over internet connections.
The Call Recording is a purchasable feature supplied for the Hosted VoIP PBX.
This service is used to record PBX or SIP calls on the hosted PBX and stored either locally for a calendar month on the PBX using internal memory or on an external (FTP) server for 12 or 24 month period (Contract Based).
Depending on the specific VoIP PBX solution required, this feature can support up to 32 extensions of simultaneous recorded calls.
Calls are recorded by pushing the record button on an IP Phone, programming specific extensions to be recorded or recording every active call. Calls made to the auto attendant, voicemail or that are pure pass-through cannot be recorded.
Automatic Call Distribution (ACD) is a purchasable feature to support call centre environments allowing for more customizable call distribution management. Adding this feature to your profile will allow phone extensions systems to be used as an IP call centre.
Calls can now be distributed a number of different ways as described below:
Three unique features will be enabled when the Barge-in license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-in will be available as enhanced features for authorized users on the VoIP PBX. These features do not require the ACD Activation module to be purchased and can be used with regular user extensions on the Hosted PBX Hosted VoIP PBX Offering.
An integrated conferencing feature is available for the on the Hosted PBX Hosted VoIP PBX.
Depending on the specific requirement of the client, a maximum of 64 conferencing ports can be added with purchasable agreements onto any existing contract with Hosted PBX.
The number of available ports determines how many active users can be on the individual conference bridge at one time. More than 64 unique conference bridges can be configured per system for use by authorized owners.
Audio conferencing has always been the method for group communication, especially for remote users. Today video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something or determine moods and gestures greatly increases the effectiveness of remote communication.
Video conferencing is available on all VoIP SIP extensions from Hosted PBX. After activating the appropriate feature clients will have the ability to make Video calls through selected desktop phones or by purchasing dedicated hardware for their board rooms. (Please Note. Client must have purchased the audio conferencing licenses).
Currently Hosted PBX support the following: